Level Access Review: The Right Choice for Your Web Accessibility Project?

#levelaccess #ADAcompliance
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Our unique research methodology for digital accessibility combines user testing, feature analysis, and hands-on experience. We review various remediation software and platforms to provide top recommendations.

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Ajay Sohal
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Due to the growing prominence of accessibility lawsuits, more and more businesses are making web accessibility a top priority. However, compliance is not always an easy task to tackle on your own, which is why it helps to have some assistance.

Fortunately, there are a number of web accessibility solutions to choose from and one brand that stands out is Level Access.

Level Access specializes in helping you create experiences that are accessible to everyone, including those living with disabilities. However, is this the right solution for you?

In this review, we unpack the services offered by Level Access, the accessibility acts they comply with, and how they measure up in the greater web accessibility market.

About Level Access

Founded in 1999 by people with disabilities, Level Access has been focused solely on digital accessibility for more than 25 years.

Their goal is to equip organizations with the software, services, and training to make their digital experiences—websites, apps, software—accessible to people with disabilities.

At its core, Level Access provides an integrated software solution with tools to support every stage of the website or app development life cycle.

From understanding where you stand in relation to the latest web accessibility standards and helping you make the necessary updates to ensuring you have the right policies and programs in place, Level Access can assist you from start to finish.

We recommend Level Access for..

Businesses that are looking for a cost-effective and custom web accessibility solution.

We don’t recommend Level Access for..

Businesses that don’t have the time to undertake manual remediation.

Level Access Services and Solutions

Level Access supports digital accessibility experts across multiple industries in both the public and private sectors.

Its integrated platform provides a complete overview of your digital accessibility efforts—whether you’re managing a single website or a portfolio.

Let’s take a closer look at the different solutions and services on offer.

level access

Auditing and Testing

With Level Access, there are two ways to test your digital experience – automated and manual. The automated auditing and testing tools can be used in your own time at any stage of the development process. However, there is also the option of handing your site over to a team of experts, some of whom are disabled, who will manually test your site against the latest standards using assistive technology.

Automated Remediation and User Personalization

When you’re managing multiple sites or a website that is updated often, it can be difficult to ensure you’re staying compliant. Level Access makes this easier with their automated remediation tool. This tool regularly scans your site for minor accessibility issues and remediates them on your behalf.

There is also the option of adding the Level Access widget to your site, which gives your users more power over their experience and helps you meet certain compliance standards.

Compliance Statements & Legal Expertise

By documenting your web accessibility efforts in the form of a VPAT report, it’s easier to win new business, retain your customers, and avoid lawsuits. However, this can be a complicated document, so it’s best to have expert assistance – something Level Access offers.

And, in the event that you ever run into legal issues, Level Access is one of the few organizations that can provide you with legal assistance too. Their team can help validate any claims and develop a response strategy.

Training

Another notable service offered by Level Access is their training. By helping your team build on their knowledge of all-things web accessibility, it becomes a lot easier to stay compliant and address issues as they arise. They even offer gamification and certification options for some added motivation.

Compliance

Level Access helps organizations comply with several global disability acts that integrate standards from the Web Content Accessibility Guidelines (WCAG).

level access compliance

  • ADA, applicable to organizations in both the public and private sectors, requiring digital content to be accessible for people with disabilities.
  • Section 508, mandating U.S. federal agencies, and vendors doing business with them, develop, procure, and maintain accessible Information and Communications Technology (ICT).
  • AODA (1), requiring the accessibility of websites, web content and web-based applications for Ontario-based public sector organizations.
  • EAA (2), applicable to public-sector organizations in the European Union (EU), and anyone doing business in the EU. Mandates that a range of products and services are accessible to people with disabilities.

Customer Support

Like other comprehensive digital accessibility solutions, clients can engage with Level Access experts for support, whether technical guidance to fix accessibility issues, auditing services, policy creation, or more.

Level Access offers two forms of support. You can either submit an email request with your questions or you can schedule a live consultation, something that not many other providers offer.

In terms of reviews, customers have more praise to offer Level Access than complaints with some of their big-name clients including Samsung, Walmart, Entrepreneur and NASA.

level access customers

Level Access Pros and Cons

Because of the services they offer, Level Access is a competent partner to help you in the complicated world of WCAG compliance. Like other service providers though, Level Access has its own pros and cons.

 

Level Access Pros and Cons
What we like
  • Integrated platform for testing, monitoring, support tools and more
  • A solution built to support designers, developers, content authors, and QA testers
  • Built by a team of accessibility experts
  • Notable clients like Walmart, Samsung, NASA and others put their trust in Level Access
What we dislike
  • Pricing isn’t available on the website
  • The solution may be best for large / enterprise organizations

Final Verdict

Level Access equips organizations with a comprehensive solution set to help them design, develop, and launch digital experiences that are accessible to everyone and remain compliant with legal mandates.

Level Access is a good solution partner for organizations looking to create a sustainable digital accessibility program, but might be inaccessible to smaller organizations with limited budgets.

Liked this review? Find more helpful reviews below!

How we reviewed this article
  1. Current version
  2. Modified May 1, 2024
  3. Modified October 12, 2022
  4. First Draft of the Article November 1, 2021
I have been helping global businesses bring their brands to life online for over 14 years now and I still love it! I am particularly passionate about ensuring online content is accessible to everyone. I’ve spent years learning as much as possible about web accessibility, ensuring I can educate others on its importance no matter what sector they are in.

Danny Trichter is a dedicated researcher specializing in digital accessibility, ensuring that websites and digital platforms are usable by everyone, including those with disabilities. Beyond his professional pursuits, Danny enjoys exploring new destinations, sharing his travel experiences on his blog, and discovering hidden gems in Thailand where he currently resides. In his leisure time, he loves hiking, connecting with nature, and capturing the beauty of the world through his camera lens

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