Level Access Review: Should You Use It for Website Accessibility?

Web accessibility is an issue that businesses are continuously addressing. Due to the increasing number of accessibility litigation and general awareness, more brands are striving to make their websites accessible.

Attaining accessibility is not a difficult task, especially when keeping WCAG guidelines and other standards top of mind.

Additionally, many brands, businesses, and organizations offer solutions to make websites accessible, making the task that much easier.

One brand that offers accessibility solutions is Level Access. In today’s article, we’ll discuss their services, compliance, and other details you’ll want to know.

So, if you’re looking for services to help you attain accessibility, read on!

About Level Access

Level Access offers a comprehensive digital accessibility solution that equips organizations with the software, services, and training to make their digital experiences—websites, apps, software—accessible for people with disabilities. It was founded in 1999 by people with disabilities, and has been focused only on digital accessibility for more than 25 years.

At its core, the company provides an integrated software solutions with tools to support every stage of the website or app development life cycle. It also has a number of renowned clients spanning a variety of industries, including Wells Fargo, The Department of Homeland Security, Zendesk, and more.

Level Access is also a recognized leader by research and advisory firm Forrester, with its software platform receiving the highest score in its first-ever Forrester Wave Digital Accessibility Platforms, Q4, 2023 report.

Level Access Services and Solutions

Now that we have a little background on the company let’s review its accessibility solution.

Level Access supports digital accessibility experts across multiple industries, including education, both private and public sectors, and healthcare.

Its integrated platform provides a complete overview of your digital accessibility practice—whether you’re managing a single website or a portfolio. Software includes a comprehensive automated testing suite, ongoing monitoring, actionable analytics and reporting, designer and developer tools, workflow management integrations, and a versatile API.

The company also offers digital accessibility training available to upskill your team so that you can integrate accessibility into design, development, and testing.

Additionally, Level Access has a range of support services that help you manage the accessibility and legal compliance of websites, apps, software, and other digital products. Services offered by Level Access include:

• Auditing. Level Access produces manual audit reports after evaluating your experience using several assistive technologies on a variety of browsers.
• Consulting. Strategic consultation services include technical guidance, design reviews, and program management strategy.
• Legal support. Whether you’re facing legal action or want to reduce future risk, Level Access’s legal team will work alongside your team.
• Training. The company offers self-paced, on-demand, and customized digital accessibility training courses mapped to specific job functions.

Compliance

The Level Access solution helps organizations comply with:

• ADA, applicable to organizations in both the public and private sectors, requiring digital content to be accessible for people with disabilities.
• Section 508, mandating U.S. federal agencies, and vendors doing business with them, develop, procure, and maintain accessible Information and Communications Technology (ICT).
• AODA (1), requiring the accessibility of websites, web content and web-based applications for Ontario-based public sector organizations.
• EAA (2), applicable to public-sector organizations in the European Union (EU), and anyone doing business in the EU. Mandates that a range of products and services are accessible to people with disabilities.

Customer Support

Like other comprehensive digital accessibility solutions, clients can engage with Level Access experts for support, whether technical guidance to fix accessibility issues, auditing services, policy creation, or more.

Level Access also has an in-depth customer help center clients can access at any time, seeking answer to both common and solution-specific digital accessibility questions.

Users Reviews and Testimonials

Level Access has extensive customer reviews on G2.com, as well as customer testimonials located throughout its website. Level Access also has a library of customer stories and case studies validating the efficiency of its solution and how it has helped organizations of every size and scale.

Because of the software and services it offers, Level Access is a competent partner to help you in the complicated world of digital accessibility and compliance. But like other service providers, Level Access has its own pros and cons.

Pros and Cons

Because of the services they offer, Level Access is a competent partner to help you in the complicated world of compliance. Like other service providers, Level Access has its own pros and cons.

Final Verdict

Level Access equips organizations with a comprehensive solution set to help them design, develop, and launch digital experiences that are accessible for everyone and remain compliant with legal mandates.

Level Access is a good solution partner for organizations looking to create a sustainable digital accessibility program, but might be too complex for small organizations.

If you have a website and you are committed to making it accessible to everyone, you can start by auditing your website at Accessibility Checker

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