Our unique research methodology for digital accessibility combines user testing, feature analysis, and hands-on experience. We review various remediation software and platforms to provide top recommendations.
Complying with web- accessibility standard is an ongoing effort but a worthwhile one. Luckily, website accessibility tools help make the process a lot easier.
UserWay and accessiBe are two of the most popular website accessibility solution providers in today’s digital world.
This article will compare these top two providers to help you choose one that meets your needs.
accessiBe is another top website accessibility solution provider with the vision of letting everyone enjoy what the digital world has to offer. It aims to make the internet accessible to everyone, regardless of ability.
accessiBe provides users with different services to help them make their websites ADA compliant, including closed captions, video and audio transcriptions, and descriptions.
In addition, this tool analyzes and scans a website and applies the necessary adjustments to make it WCAG 2.2 and ADA compliant.
Pros
2 min installation, and 48-hour compliance process
240,000+ clients use accessiBe
Includes accessibility statement and certification
Litigation support package and monthly compliance audits
Cons
Built specifically for websites and small and medium-sized businesses (SMBs)
UserWay provides users with advanced website accessibility solutions, ensuring ADA compliance without changing or compromising your website’s existing code.
This accessibility solution is led by a professional team consisting of world-class engineers, visionaries, and entrepreneurs who have dealt with complicated accessibility protocols and large-scale system deliveries.
They are committed to enabling digital access to everyone by providing a simple way to make a website fully accessible and ADA-compliant. The UserWay widget is widely used by millions of people, including those with disabilities.
Let’s take a closer look at each site’s core features:
Accessibility Audit
UserWay
UserWay’s automated solution is responsible for monitoring and scanning websites (1). With its Accessibility Scanner, you can scan several pages in less than an hour while fixing issues automatically.
To ensure that the audit is thorough and accurate, UserWay’s accessibility experts also perform a manual scan. Doing so ensures they are picking up on all issues during the auditing process.
UserWay’s manual accessibility audit report takes at least 12 days to complete. According to UserWay, the more web pages there are, the longer it will take to complete.
How You Benefit: Automated AI technology helps speed up the remediation process, getting you to a compliant state more quickly.
On the other hand, accessiBe only uses an automated approach to evaluate web accessibility compliance. It relies solely on aCe and API to scan a website. accessiBe’s AI engine is built on aCe is a technology.
The process starts with inputting the link to the page or website you want to scan. You then receive a full report on your website’s performance following the WCAG 2.2 test.
How You Benefit: accessiBe’s detailed reports provide you with in-depth guidance on what issues to fix, prioritize, and how to correct them. It also gives your team an opportunity for hands-on learning.
Accessibility Widget
Both accessiBe and UserWay have an accessibility widget that gives you more control over your web accessibility testing. It also provides your visitors with more control over their experience on your site based on their specific needs. Both brands allow you to customize the widget to match your site’s design.
How You Benefit: Your website will be fully compliant with WCAG and ADA guidelines and your users will enjoy a better experience overall.
accessiBe and UserWay both offer efficient and useful services that are aimed at helping websites achieve ADA compliance with ease. Let’s compare their pricing, customer support, integration and onboarding process.
Integration and Onboarding Process
Both providers’ integration and onboarding processes are quick and easy. accessiBe compares its accessibility technology installation to Google Analytics or Facebook pixels. In terms of integration, the only real difference is the platform your site was built on.
What steps do you need to follow for integration?
The steps generally include the following:
Go to your settings and click the Add New Plugin button.
Choose either the UserWay or accessiBe plugin and click Install Now.
Activate and register the plugin.
How You Benefit: Getting set up with either UserWay or accessiBe is quick and easy, taking you one step closer to compliance.
Compliance
accessiBe and UserWay are compliant with both ADA and WCAG guidelines. The only real difference is that accessiBe’s AI technology offers continuous compliance; it scans and fixes your website to meet any new requirements every 24 hours.
With UserWay, websites can generally achieve ADA compliance after 48 hours – it all depends on how quickly your team can apply the recommended fixes.
How You Benefit: For businesses that don’t work directly with developers, accessiBe’s automated solution offers faster, ongoing compliance. For businesses that want to be more involved with the remediation process, UserWay’s detailed reports are a learning opportunity and offer a more thorough remediation process.
Customization
Both web accessibility tools are completely customizable, ensuring they match your site. Businesses can easily customize and change the color of the accessibility button to match the theme of your site.How You Benefit: Through customization capabilities, you can ensure your accessibility widget matches your site’s branding, providing an aesthetically pleasing experience for website visitors.
Automation
accessiBe utilizes automated technology and advanced AI to achieve accessibility compliance.
Once a website is scanned and analyzed, it will be altered and certified as ADA-compliant within 48 hours. AI technology also scans the website every 24 hours to ensure it is always compliant going forward.
On the other hand, UserWay uses both manual and automated processes. Its automated approach is similar to accessiBe’s. However, automatic fixes are not applied. Manual remediation services are also available to businesses that want to perform more thorough checks.
How You Benefit: Automated technology helps speed up the website remediation process, but manual services are available to businesses that need assistance with remediation.
Customer Support
Both accessiBe and UserWay offer online customer support. However, accessiBe’s online support is only available during business hours.
How You Benefit: Support is readily available as either a UserWay or accessiBe customer, ensuring you can get to the bottom of any concerns or questions as soon as possible.
Pricing
accessiBe website scans are free for everyone. You don’t need to pay if you want to know your website’s compliance level.
However, for further assistance with compliance, you would need accessiBe’s compliance tool, priced at $49 per month for small websites. If your website has more than 1,000 pages, expect to pay $349 a month.
With UserWay, the pricing also starts at $49 a month, which includes compliance checks for sites of up to 10 pages. If you need at least 1,000 web pages checked, expect to pay $999 a month.
When comparing which website accessibility solutions provider is worth paying for, remember that accessiBe offers a 24-hour compliance check. UserWay’s automated scanner can only regularly flag and identify violations; it cannot perform the remediation functions that accessiBe offers.
How You Benefit: Smaller websites that would prefer a more hands-off approach to compliance would be better off with accessiBe’s solution. Larger businesses that would prefer to understand WCAG compliance at a deeper level may prefer what UserWay has to offer.
accessiBe Pros and Cons
What we like
Simple and affordable
Fast 2 min installation and 48-hour compliance process
240,000+ clients use accessiBe, including legal and government organizations
Includes accessibility statement and certification
Litigation support package and monthly compliance audits
7-day free trial
Account managers will guide you through the product, pricing, and any questions you may have regarding implementation
What we dislike
Built specifically for websites and small and medium-sized businesses (SMBs)- some web apps might not be compatible
Media remediation may require additional services as it’s not included with the accessWidget installation
An initial learning curve is required
Some users may find the selection of accessibility options overwhelming
Relies on JavaScript, which is often disabled on some browsers
UserWay Pros and Cons
What we like
Quick and easy setup process
1M+ website installations
Affordable, dynamic pricing
Multiple solutions and services offered
Special monitoring tools for developers
Trusted by governments, major retailers, and financial institutions
What we dislike
Customer support is lacking
Scans are not automated
Variety of features can be overwhelming to new users
Widget could slow down website performance
Free plan is limited
Which Platform Should You Choose?
Now that we’ve compared these two website accessibility tools in detail, it’s time for you to choose.
To further help you decide which ADA compliance tool is right for you, we have created a table summarizing the features, pricing, and services.
Wrapping Up
Website accessibility tools ensure that your websites are ADA compliant and accessible to everyone.
accessiBe and UserWay are proven efficient and reliable in helping your websites achieve ADA and WCAG compliance.
We have compared these two tools according to their features, integration and onboarding process, pricing, customer support, and user base, which should give you all the information you need to make a decision.
You can kickstart your web accessibility journey by scanning your site using the Accessibility checker
Did you find this article helpful? Read and learn more about website accessibility by clicking one of the insightful articles below.
I have been helping global businesses bring their brands to life online for over 14 years now and I still love it! I am particularly passionate about ensuring online content is accessible to everyone. I’ve spent years learning as much as possible about web accessibility, ensuring I can educate others on its importance no matter what sector they are in.
Danny Trichter is a dedicated researcher specializing in digital accessibility, ensuring that websites and digital platforms are usable by everyone, including those with disabilities. Beyond his professional pursuits, Danny enjoys exploring new destinations, sharing his travel experiences on his blog, and discovering hidden gems in Thailand where he currently resides. In his leisure time, he loves hiking, connecting with nature, and capturing the beauty of the world through his camera lens
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